Refund policy

Refund & Return Policy

We want you to love your purchase. If you're not satisfied, here's how we can help.

Returns We accept return requests within 30 days of delivery. Items must be unused and in original packaging. To start a return, email us at [celstexonlineshop@gmail.com] with your order number and reason for return.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–10 business days to your original payment method.

Damaged or Wrong Items If your item arrived damaged or incorrect, contact us within 7 daysof delivery with a photo and we'll make it right — no return needed.

Non-Returnable Items For hygiene reasons, the following cannot be returned: personal care items (e.g., Miswak sticks, facial devices) once opened.

Shipping Costs Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.